Join us in this virtual session as we invite business teams to share more about their challenge statements and answer any relevant queries. In this session, the business teams will be covering 5 challenge statements from the Seamless Travel Experience, Sustainability and People & Operations themes.

Theme 1: Seamless Travel Experience

• 3.00pm: How can we ensure a safe and seamless travel experience as air travel recovers and the number of passengers begin to increase?
• 3.30pm: How can we reimagine the in-flight gaming experience on personal entertainment devices within the infrastructure constraints of the aircraft cabin?
• 4.00pm: How might we offer a curated personalised in-destination travel itinerary to the undecided customer who is in the exploratory stage of the travel planning journey?

Theme 2: Sustainability

• 4.30pm: How might we track and reduce packaging waste in collaboration with caterers and suppliers?

Theme 3: People & Operations

• 5.00pm: How can we simplify complex information on entry requirements for our frontline agents so that they can easily assess customers’ travel eligibility?

This will be an opportunity for participants interested in being a part of our challenge this year to gain a deeper understanding of the pain points and opportunities for each challenge statement!